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Terry Osborne - Insurance Services Limited

Your General Responsibilities

All insurance companies have their own claims conditions that would impose certain requirements to their polices. Failure to meet these requirements could cause problems in the event of a claim and in some instances invalidate a claim all together, highlighting the fact of checking documents received as endorsements will apply to the majority of policies.

We have comprised a basic responsibility list to assist in the first steps of claim notification:-

It is also your duty to notify us or your insurers of any incident where a claim may not immediately arise, ie in a customer slipping in your premises. You should also ensure that you or a member of staff note your accident book accordingly, with name and address details if possible as many claims may come to light several years after the incident occurs. This is also applicable in Motor Insurance Claims where both parties may take responsibility for their own vehicles, however after leaving the scene they may well change their mind or their passengers may notice the effects of the incident some weeks later.

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